Last Updated: 17th Oct, 05:48pm

GarageWale ("we", "our" or "us") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose and protect data when you use our app, website, and related services ("Platform"). This Policy is intended to comply with the Digital Personal Data Protection Act, 2023 and other applicable laws.

1. Information We Collect

1. Account Information: name, phone number, email, business name, business address.
2. Operational Data: job cards, bookings, customer contact details, invoices and service records.
3. Financial Data: basic accounting figures shared to help provide financial recommendations and loan options.
4. Device & Usage Data: device type, app usage logs, IP address, timestamps and analytics data.

2. How We Use Your Information

We process personal data for the following purposes:

1. To operate, maintain and improve the Platform and user experience.
2. To manage bookings, job cards, and communications between customers and garages.
3. To provide personalized financial or marketing solutions, including loan referrals.
4. To create promotional content for second‑hand car listings on social media when applicable.
5. To detect and prevent fraud, abuse or illegal activity on the Platform.

3. Data Sharing & Disclosure

We may share limited data with the following categories of recipients:

1. Service Providers: third parties that provide hosting, analytics, customer support, and marketing services.
2. Financial Partners: lenders or financial service providers for loan evaluation (only with consent where applicable).
3. Social Media Platforms: to publish marketing posts or listings (for second‑hand car resellers) where you have provided the relevant content.

We do not sell personal data to third parties.

4. Legal Basis & Consent

Where required by law, we rely on your consent to process personal data. In other cases, processing is necessary for the performance of a contract, compliance with legal obligations, or for our legitimate interests in providing and improving the Platform (e.g., fraud prevention, analytics).

5. Data Retention

We retain personal data only for as long as necessary to provide services or to comply with legal obligations. You may request deletion of your account or personal data by contacting support; we will respond to such requests in accordance with applicable law.

6. Security

We implement reasonable technical and organizational measures to protect personal data from accidental loss, unauthorized access or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Your Rights

Under applicable law, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate information;
• Withdraw consent for specific processing activities;
• Request deletion of personal data (subject to legal exceptions).

To exercise these rights, contact us at hello@garagewale.co.in.

8. Third‑Party Links

The Platform may contain links to third‑party sites or services. We are not responsible for the privacy practices or content of such third parties.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Platform with the revised "Last Updated" date. Continued use after updates constitutes acceptance of the changes.